Research
ServiceNow Research Study Warns Security Leaders: Ungoverned Agentic AI Exposure Is Compounding Inside Enterprises - ServiceNow Newsroom
Publication date unknown · Discovered servicenow.com
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Publication date unknown · First observed: 9 Nov 2026
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Single-source research — one report is available.
Why it matters
ServiceNow’s survey highlights inventory and governance gaps that can leave production AI agents operating without adequate security oversight.
ServiceNow reports survey findings from more than 3,700 security leaders, stating that 90% of organizations experienced an agentic AI security incident in the past year and only 13% met its criteria for a defensible security posture. The study highlights incomplete agent inventories, unregistered production agents, and permissions and guardrails implemented reactively.